Acquire Essential Office Support and Management Skills.
Dive into the skills and techniques, from basic to advanced, required to keep every modern company functioning efficiently.
This flexible, comprehensive program was designed to accommodate individuals of all skill levels - from beginner to advanced. Our counselors create a customized training program to fit your past experience, current needs, and future goals. You will be taught industry-standard skills and tools used by companies around the world. A vast range of electives are also included in the program to expand your skill set, strengthen your knowledge, increase your employment marketability, and give you a competitive advantage.
Are you looking to get back into the working world? Maybe you need to update your office skills, or you're looking to make a career move to the front office. This program covers the basic to advanced office support and management skills required to provide the crucial services necessary to keep any modern company running smoothly.
We have core courses available starting with Administrative Professional Foundations, Microsoft Teams, OneNote, Outlook, Word, Planner, Excel, and PowerPoint Mastery. Next you will be introduced to Bookkeeping Basics Parts 1-3 covering the Fundamentals and Mechanics of bookkeeping, finishing off with QuickBooks™ Fundamentals. You will also learn the basics of Computer File Organization. The core curriculum finishes up with Microsoft Office Specialist Associate Certifications in Outlook and Word.
Concerned you are not ready for the challenge? We have introductory level courses in the very basics of modern computer usage, American English Pronunciation for Beginners (ESL), Typing 101, ESL Business English Course, and Fundamentals of Math. We have a long list of additional electives to choose from covering topics such as:
Time & Calendar Management, Office Administration in Legal Environments, Improving Presentations, Small Office Networking, Remote/Home Office Organization, Time Management, Event Planning, Project Management, Lean & Agile Project Management. Microsoft Windows, Teams, Outlook, OneNote, Word, Excel, PowerPoint, Access, Flow, Forms, Planner, Project, Publisher, SharePoint, Stream, Sway, Teams, Visio, Lists, OneDrive, and more… plus Prep for Certifications in Microsoft Office 365 Associate Specialist for Outlook, Word, Excel, PowerPoint, and Access.
Workplace Behavior & Human Interaction:
Business Etiquette & Communication Skills for Email, Texting, Phone, Conference Calls, Meetings, Meals, and Networking Events. Security & Cybersecurity Awareness, First Impressions and Body Language. Human Resource (HR) Fundamentals, Interview & Remote Interviewing Techniques, Resume Writing, Inclusion During Difficult Times, Conflict Management, Navigating Awkward Situations at Work, Managing Depression in the Workplace, Negotiating Skills, Interacting with Work Colleagues, Balancing Work and Life as a Work-from-Home Parent.
Accounting, Bookkeeping & Document Management:
Accounting & Finance Foundations, Forensic Accounting: Fraud Investigation, Cost/Management. HIPAA for the Medical Office, Office Organization, Document & Data Management & Retention, Relational Databases, Data & Personal Privacy in the Workplace, GDPR Compliance, SAP – Essentials, PLM, MM, S/4 Hana, and SD.
Graphics & Animation for Business:
Graphic Design, Marketing Strategy, Adobe Illustrator, InDesign, and Photoshop, Camtasia for Video-Based Business Communication and more.
Language – Beginning to Advanced (A1-C1) Grammar:
English Grammar, Business English for Service Staff, ESL English: Introduction to Understanding Native English Speakers, American Slang, Writing with Proper Punctuation & in Plain English, and Multinational Communication.
Sales, Service, Data Analysis & Programming:
Salesforce Online Essentials, Customer Service Call Control Strategies, Tech Simplified: Everyday Tech Questions, Business Data Analysis – Introduction, Data Analysis Essentials Using Excel, Computer Science 101, Python Programming to Automate, SQL (Microsoft) Fundamentals, Visual Basic Applications (VBA) Programming.
As an added benefit, if you are currently unemployed, you may qualify to have the entire program paid for, 100%, without any out-of-pocket costs to you. We are WIOA, Trade Act and Section 30 Approved. We also offer various other financing options.
Our counselors are available to help put together a customized program to meet your needs.