Service Lifecycle Management (SLM)

Leverage product intelligence and connectivity to transform your business

Service Lifecycle Management (SLM)

Service lifecycle management (SLM) is the practice of aligning service parts management, technical communication, field service management, and product support operations to maximize customer uptime


Technical Communication: The Root of Service Success

Outdated service manuals. Duplicate content. Incorrect parts numbers. Obscure, misleading instructions. These and other technical communication problems have a direct impact on customer operations. They persist because your illustrators, writers and editors do not have the resources to:

Automatically update content in conjunction with product development changes.
Manage technical content originating from multiple sources.
Cost-effectively deliver up-to-date documentation to customers and service personnel.

Servigistics

Experience the broadest and deepest set of capabilities for service parts optimization in the industry. It is the leader in producing innovative service part  optimization solutions; delivering high-value functionality proven to deliver results. Advanced optimization algorithms give you control of the balance between inventory and service levels so you can deliver the best service at the lowest cost.

Service & Parts Management

Outdated service manuals. Duplicate content. Incorrect part numbers. Obscure, misleading instructions. These and other technical communication problems have a direct impact on customer operations. They persist because your illustrators, writers, and editors do not have the resources to: Automatically update content in conjunction with product development changes, manage technical content originating from multiple sources & cost-effectively deliver up-to-date documentation to customers and service personnel.

Creo Illustrate

Creo Illustrate offers the capabilities required to create rich, 3D technical illustrations that accurately reflect current product design to communicate complex information for the manufacturing, operation, servicing and maintenance of numerous products. Increase service accuracy, improve parts, accelerate repair and maintenance times, upgrade product performance, reduce costs, enhance personal experience, and more.

Creo Illustrate Improves Task Comprehension

Research has shown that technical animations do a better job of conveying complex information than written instructions. Creo Illustrate’s animation module enables you to: Create interactive animations that demonstrate complex procedures, pull part data into technical animations, add textual annotations to visual components & reuse technical animations across multiple publications.

ThingWorx Asset Advisor

Provides service teams with unprecedented capabilities to see, understand and act in real time for a proactive maintenance approach while remotely monitoring, managing, diagnosing and resolving issues for connected equipment. Connected assets can be diagnosed by viewing sensor information to determine if a corrective action can be taken before it impacts asset performance.

Please Contact Us for more information or click on a above for a brochure.