Service Lifecycle Management (SLM)

Leverage product intelligence and connectivity to transform your business

Service Lifecycle Management (SLM)

Service lifecycle management (SLM) is the practice of aligning service parts management, technical communication, field service management and product support operations to maximize customer uptime. With SLM, acquire the capabilities that you need to turn your service organization into a sustainable, growing operation. Utilize SLM to manage your service parts, create and deliver up-to-date service information, predict potential problems and prevent future product failures. Service solutions create a unique approach for continuous service improvement and endless opportunities for revenue growth.


Experience the broadest and deepest set of capabilities for service parts optimization in the industry. It's the leader in producing innovative service part optimization solutions; delivering high-value functionality proven to deliver results. Advanced optimization algorithms give you control of the balance between inventory and service levels so you can deliver the best service at the lowest cost.

Service & Parts Management

Service Parts Management Essentials enables your organization to optimize inventory, minimize excess or shortage conditions and analyze service supply chain performance while meeting service targets and addressing network-wide considerations and constraints. Avoid outdated service manuals, duplicate content, incorrect part numbers and misleading instructions.

Creo Illustrate

Creo Illustrate provides capabilities required to create rich, 3D technical illustrations that accurately reflect current product design to communicate complex information for the manufacturing, operation, servicing and maintenance of products. Increase service accuracy, improve parts, accelerate maintenance times, upgrade product performance, reduce costs, enhance personal experience and more.

Creo Illustrate Improves Task Comprehension

Research shows technical animations are more effective at conveying complex information than written instructions. Creo Illustrate enables you to create interactive animations that demonstrate complex procedures, pull part data into technical animations, add text annotations to visual components, reuse previous technical animations and more.

ThingWorx Asset Advisor

Provide service teams with unprecedented capabilities to see, understand and act in real time for a proactive maintenance approach while remotely monitoring, managing, diagnosing and resolving issues for connected equipment. ThingWorx Asset Advisor connects to your manufacturing equipment and provides real-time sensor details and alerts.